Ryobi Tools
So about a month back I received an email that Ryobi tools was doing a promotion they listed under the name "Ryobi Nation". The idea was to submit your receipt information to their site (once you had registered to be a Ryobi Nation participant) and you would then receive points for every purchase that would go toward cool swag. Things like shirts and hats, jackets and umbrellas to cooler totes, duffel bags and so on. Sounds great right?
No, not really - well not for me anyway because I had just spent well over $400 on new tools and for once DID NOT have any of my receipts. I don't know why, I save receipts like this for a long time usually, heck most times far too long, like after the item is either long gone or worn out. So here I was stuck in the mud with no way to register my products for the promotions.
What the heck I figured, I will email them - explain my situation and maybe they will give me a few consolation points to go toward something in the reward store they have online. Worst case they tell me that I am out of luck and will have to simply add items in that as I purchase new ones.
I received an email back from them about a month ago and things seemed to sort of fall between the cracks. No fault of theirs really, it was just before a long weekend that I had talked to them and honestly it was second-hand for the most part. So yesterday I figured I would check in with them once again and just see what was happening, if anything with my question (they did say they were going to do "something" for me, just not what they would do).
Again, I just figured it would be a few extra points at best, or a sorry - there is not much we can do. That would have been ok too, because as mentioned - it was just a shot in the dark - I am not their only customer and surely not the only one to have such a request.
Well in the end I was wrong, Ryobi hooked me up and gave me 550 points in the rewards store which will give me the opportunity to get several cool pieces of Ryobi swag. Things for working in the garage to working out at the gym, staying hydrated while doing projects and so on. All I had to provide them with yesterday was the serial numbers for the items I had purchased and they took it over from there.
I guess the point to this is that I wanted to give a huge shout out to Ryobi and the staff members that were so happy and eager to help assist me with my inquiry. Responses were lightening fast and always courteous and to the point with a "thank you for being a Ryobi customer" at the end.
I think a lot of companies could learn a thing or 2 from companies like this. It seems that in the past 10 to 15 years customer service has really went out the door and high profits, low margins have been the only interest - problem is without customers and great employees you cant easily gain either.
Thank you again Ryobi and staff - I cant wait to get some of my swag in the mail. Whats-more is that I now have a wonderful story to tell anyone that questions the quality of both their products, and corporation as a whole - I know first hand, I am 100% satisfied on all accounts with both.
That's A Wrap
Ok, time for this boy to get his ass home. Not only has it been a crazy day from hell for some reason and I feel as though I have managed to get nothing accomplished other than spinning my wheels in the mud, diggin' in deeper I am seriously exhausted as well.
It has been thunder-storming all afternoon on the south side of town and it shakes the building / studio like crazy (plus my cube is right next to the window so I see all the flashes). Not to mention scares the shxt out of me almost every-time it happens! So on that note, before more thunder boomers roll in - I'm outta here for today - tomorrow is Friday, I hope its a good one!
Photo: Ryobi logo to show my thanks for being so awesome! (http://www.ryobitools.com/)
So about a month back I received an email that Ryobi tools was doing a promotion they listed under the name "Ryobi Nation". The idea was to submit your receipt information to their site (once you had registered to be a Ryobi Nation participant) and you would then receive points for every purchase that would go toward cool swag. Things like shirts and hats, jackets and umbrellas to cooler totes, duffel bags and so on. Sounds great right?
No, not really - well not for me anyway because I had just spent well over $400 on new tools and for once DID NOT have any of my receipts. I don't know why, I save receipts like this for a long time usually, heck most times far too long, like after the item is either long gone or worn out. So here I was stuck in the mud with no way to register my products for the promotions.
What the heck I figured, I will email them - explain my situation and maybe they will give me a few consolation points to go toward something in the reward store they have online. Worst case they tell me that I am out of luck and will have to simply add items in that as I purchase new ones.
I received an email back from them about a month ago and things seemed to sort of fall between the cracks. No fault of theirs really, it was just before a long weekend that I had talked to them and honestly it was second-hand for the most part. So yesterday I figured I would check in with them once again and just see what was happening, if anything with my question (they did say they were going to do "something" for me, just not what they would do).
Again, I just figured it would be a few extra points at best, or a sorry - there is not much we can do. That would have been ok too, because as mentioned - it was just a shot in the dark - I am not their only customer and surely not the only one to have such a request.
Well in the end I was wrong, Ryobi hooked me up and gave me 550 points in the rewards store which will give me the opportunity to get several cool pieces of Ryobi swag. Things for working in the garage to working out at the gym, staying hydrated while doing projects and so on. All I had to provide them with yesterday was the serial numbers for the items I had purchased and they took it over from there.
I guess the point to this is that I wanted to give a huge shout out to Ryobi and the staff members that were so happy and eager to help assist me with my inquiry. Responses were lightening fast and always courteous and to the point with a "thank you for being a Ryobi customer" at the end.
I think a lot of companies could learn a thing or 2 from companies like this. It seems that in the past 10 to 15 years customer service has really went out the door and high profits, low margins have been the only interest - problem is without customers and great employees you cant easily gain either.
Thank you again Ryobi and staff - I cant wait to get some of my swag in the mail. Whats-more is that I now have a wonderful story to tell anyone that questions the quality of both their products, and corporation as a whole - I know first hand, I am 100% satisfied on all accounts with both.
That's A Wrap
Ok, time for this boy to get his ass home. Not only has it been a crazy day from hell for some reason and I feel as though I have managed to get nothing accomplished other than spinning my wheels in the mud, diggin' in deeper I am seriously exhausted as well.
It has been thunder-storming all afternoon on the south side of town and it shakes the building / studio like crazy (plus my cube is right next to the window so I see all the flashes). Not to mention scares the shxt out of me almost every-time it happens! So on that note, before more thunder boomers roll in - I'm outta here for today - tomorrow is Friday, I hope its a good one!
Photo: Ryobi logo to show my thanks for being so awesome! (http://www.ryobitools.com/)
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